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Oxette Case Study

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Presentation

Oxette (Perideo Group) is a Greek fashion jewelry company with the largest network of stores in the country, which for more than 20 years with B2B and B2C activity - through 400 points of sale in Greece and abroad - traces a unique path.

The company having stores located in the best points of the market, a strategic development decision of the previous decade, decides in 2019 to strategically invest in OCE (Oxette Customer Experience) and Employee Experience and bring growth through its people.

It upgrades its already existing platform (Balance by Solution 2Grow) to a social learning platform (Social by Solution 2Grow) and gives impetus to the change of educational culture.

PROJECT DETAILS

CATEGORY: Retail

Platform: Social E-Learning Platform

The challenges

Scattered shops throughout the country, raise the cost of traditional education to prohibitive heights.

High turnover makes the need for onboarding training imperative throughout the year.

Existence of seasonal shops and therefore seasonal workers sets the speed of training as an exceptional parameter.

Inconsistency in store performance and inability to copy successful practices.

The large volume of knowledge inevitably leads to the search for easy-to-assimilate solutions.

A delay in the flow of information to and from stores detracts from the effectiveness of any commercial activity.

Isolation of the stores from the company, but also from each other, creates insecurity and uncertainty for the employees and leads to an inability to align with the company's goal.

Results

Corporate goals

Sales increase
Average receipt increase
Diminishing returns
Increased use of the Club Card

HR department objectives

Store team member connectivity
100%
Connectivity between Store Managers
100%
Connectivity of employees of different stores
41%

Testimonials

The company

Oxette Store

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